Comprehensive analysis
Go beyond satisfaction rates with a full analysis of customer satisfaction.
Customer feedback systemInstant Customer Feedback System in Dubai
Customer satisfaction is one of the most important keys to a successful business. Zapio Survey is a simple, cost-effective customer feedback system that shows you how customers see your business. With immediate and ongoing feedback, you will always know what to do next, because when you take care of your customers, success takes care of itself.
See what people think about the customer experience and customer journey in real time, know your strengths and weaknesses, and analyse your satisfaction trends. Receive real-time feedback, enhance your brand's reputation, improve online review ratings and grow your customer membership programme.
- Feedback kiosks
- Real-time alerts
- Any language
<0sPer response
0/7Real-time insight
0%Customisable look
01
CSAT Surveys
Understand how satisfied customers are with your organisation's products and services.
Learn more 02NPS Survey
Net Promoter Score gauges the loyalty of your customer relationships.
Learn more 03Employee Survey
Survey your employees, analyse their feedback and get real-time insights to improve your business.
Learn moreNow or never · Feedback App @ 50% OFF
Customer Feedback System @ 50% OFF
Get your free customer feedback software and start hearing from every customer, at every touchpoint.
- Feedback kiosks
- Live alerts
- Callback within 24H
Every touchpoint
CUSTOMER FEEDBACKS ON EVERY CHANNEL
Build a customer feedback system that drives loyalty and spend by understanding the key drivers of customer satisfaction at every touchpoint. Run customer satisfaction surveys across multiple channels and see all your data in real time on a single platform.
Follow up easily with built-in closed-loop follow-up and action planning. When a response meets certain conditions, a ticket is raised automatically with the right people to step in and act, and action planning tools track it all the way to resolution, so every customer is taken care of.
Many channels, one platform
KioskTabletWebsiteEmailQR code
Closed-loop follow-up
Response meets alert ruleRating ≤ 2 at Branch 3
Ticket raised automaticallyAssigned to store manager
Action plan trackedCall back, fix, follow up
ResolvedCustomer taken care of
Built for the UAE
CUSTOMER FEEDBACK SYSTEM IN UAE
We help you with a customer feedback system in Dubai that does more than report satisfaction rates. It gives you a comprehensive analysis of how your customers feel.
Interactive kiosk
Visitors complete a short survey while waiting for their turn or when leaving the outlet.
Your look and feel
Completely customisable, so it matches your website and brand.
Automatic email surveys
Send surveys automatically to customers from your enterprise email database.
Measure · Understand · Improve
MEASURE, UNDERSTAND AND IMPROVE YOUR CUSTOMER FEEDBACK IN DUBAI
Our flexible form builder lets you build tablet forms tailored to your data collection needs, with no technical experience required. Your custom forms work automatically in our iOS, Android and web apps.
Integrate your operational tools to see customer experience and operational data side by side, making your reports meaningful. Customise reports in every way imaginable: our Premium Insights feature lets enterprises configure whatever reports they need, and we can even bring in other data sources.
No-code form builderiOS, Android & webOperational integrationsPremium Insights
Fields
Star ratingSmiley scaleMultiple choiceOpen commentStore visit formLive
Q1
Rate your visit★★★★☆
Q2
Was the staff helpful?Smiley scale
+
Drop a field hereDrag from the left
For every role
FLEXIBLE FUNCTIONALITY FOR EVERY ROLE
- Feedback at the moment of actionCollect feedback and customer experience in store, at the time of action. It takes less than 15 seconds to know how a customer feels.
- Dynamic questionsGrow your response rate by changing questions dynamically with our customer feedback platform.
- Instant negative-feedback alertsGet immediate, detailed SMS and/or email notifications with the customer's info, straight to your pocket.
9:41
Negative feedback · Mall branch"Long wait at the counter." Rating 1/5. Customer: +971 5x xxx xx12
Email: Feedback alertFull response and customer details attached.
Ticket #1042 resolvedManager called the customer back.
Regional management
REGIONAL MANAGEMENT
- Detailed, comprehensive reportingReports on customer feedback for long-term planning, and for management and business process owners.
- Works offlineCollect and store responses on the tablet app with no internet connection, then upload when you are back online.
- Local and regional languagesConfigure survey forms in any language, with multiple options.
Satisfaction by branch
Dubai Mall
Abu Dhabi
Sharjah
Al Ain
Illustrative scores.
Free demo · Feedback App @ 50% OFF
Give your business a BIG BOOST
Not sure how? Let our experts advise you for FREE on the best options for your business.
- Free demo
- Callback within 24H
- No hidden charges
Trusted across the UAE
Our Clients Love Us
Listening to and understanding the voice of the customer is crucial to restoring consumer trust and building customer loyalty, engagement and advocacy.
Voice of the customer
Give your customers a VOICE
Listening to and understanding the voice of the customer is crucial to restoring consumer trust and building customer loyalty, engagement and advocacy.
Create customer experiences that drive loyalty and spend by understanding the key drivers of satisfaction at every touchpoint. Predict what your customers will do next and anticipate their future needs with predictive analytics.
Every touchpoint, one view
Store
Website
Support
Delivery
Illustrative scores.
Discover more
Find all Zapio Survey features on zapiosurvey.com
This page covers the customer feedback system. Visit the Zapio Survey website for the complete feature list, integrations, plans and product updates.
Feedback kiosksTablet surveysWeb & email surveysQR code surveysReal-time alertsClosed-loop ticketsNo-code form builderDynamic questionsOffline modeMulti-languagePremium InsightsIntegrations
Happy customers come back. Get your free software or book a demo today.
FAQ
Customer feedback system questions
Have another question? Call our UAE HQ on 02 553 7060 or send a message.
What is a customer feedback system?
A customer feedback system collects what customers think about their experience, in store, online or by email, and shows the results in real time so you can act on them.
How long does it take a customer to give feedback?
Less than 15 seconds. Customers can tap a short survey on an interactive kiosk while they wait for their turn or as they leave the outlet.
What happens when a customer leaves negative feedback?
You receive an immediate SMS and/or email alert with the customer details, and a ticket can be raised automatically so the right person steps in and follows it through to resolution.
Does the feedback tablet app work without internet?
Yes. Responses are collected and stored on the tablet app offline and uploaded as soon as the device is back online.
Can the surveys be in Arabic and other languages?
Yes. Survey forms can be configured in local or regional languages, and the system supports any language with multiple options.
Looking for a trusted customer feedback system in Dubai? You've found us!
Have a project in mind? Let's talk
Get an obligation-free quote tailored to your needs, or book your one-on-one chat with one of our digital strategists to develop ideas that meet your business goals. Our easy, hassle-free, guided process will hold your hand every step of the way. We advise all costs upfront so there's no nasty surprises.