Customers often demand quick service; wanting you to meet their customer experience expectations. However, unorganised customer flows can complicate this even more by causing bottlenecks, queue congestion, and long wait times. As a result, you end up with low customer satisfaction, poor brand image, and many walk-offs. How can you solve this?
Beyond an ordinary queue management solution, ZAPIO QUEUE® is designed to drive constant improvement through comprehensive analytics on both customers and staff performance..
ZAPIO QUEUE® queue management system features:
01.
ZAPIO QUEUE® queue management system allows check-in to the queue through our intelligent ticketing kiosks, capable of displaying multiple service menus and printing queue tickets. Highly friendly and intuitive, customers can breeze through check-in with the ticketing kiosk.
02.
As an optional added module, the mobile concierge can complement the ticketing kiosk in your ZAPIO QUEUE® queue management system. The mobile staff has the capability to check-in as well as serve customers on the spot.
03.
ZAPIO QUEUE® queue management system equips staff with a web-based customer-calling module known as the “Virtual Caller” which allows a multitude of functions to manage tickets, including allowing staff to call, recall, and transfer customers, as just some of its functions.
04.
ZAPIO QUEUE® queue management system incorporates a multimedia display used to not only present queue information, but act as a calling display. Additionally, it functions as a digital signage to show advertisements, entertainment, or event information.
05.
ZAPIO QUEUE® queue management system also provides Dashboard Monitoring to display the current situation at the front-office, including notifications based on SLA. It assists back office management to make quick necessary interference whenever required, ensuring minimal impact on customers.
06.
ZAPIO QUEUE® queue management system comes with a reporting tool that consists of real time statistics and comprehensive KPI reports, to help the management in decision making and customer service experience improvements.
07.
ZAPIO QUEUE® Either as an opportunity for added revenue from advertising, entertainment centres or to play company media material, the ticketing kiosk and multimedia calling display are able to sync and play customisable content within your premises, on top of their normal functions.
08.
ZAPIO QUEUE® As our solution is built in-house, our expert team of engineers and customer experience specialists are able to provide you with a tailored service design, attuned to your corporate identity and technical needs.
Allow your customers to actively wait SMARTQUEUE®queue management system can notify customers when their turn is due, allowing them to multitask and complete nearby tasks without worrying about a missed turn.
Receive regular automatic reports of what goes on within your premises SMARTQUEUE® Receive periodic reports of the exact data you need via email. Eliminate manual data search, and improve the efficiency of your business operation. .
Make data-driven business decisions based on real survey data As an optional added module, SMARTFEEDBACK™, is a revolutionary customer feedback solution designed to collect customer insights, opinions, and recommendations, used for strategic planning in the improvement of the customer journey.
Increase efficiency by allowing customers to pre-book visit The optional module allows customers to pre-book service and based on their preferences. Thus, management can improve resource management by allocating staff efficiently based on the total number of bookings, and service type needed.
