Ticketing Kiosk.
Self check-in kiosk with multiple service menus and ticket printing.
Zapio QueueQueue Management System in Dubai
ZAPIO QUEUE organises how your customers wait and get served, ending bottlenecks, congestion and long waits, with analytics on both customer and staff performance.
- Ticketing kiosk
- SMS alerts
- Live dashboard
0Main features
0Add-on modules
0Industries served
Zapio Queue
We Simplify Your Queue
An unorganised customer flow causes bottlenecks, congestion and long waits. The result is low customer satisfaction, a weaker brand image and customers walking off. The ZAPIO QUEUE system fixes that.
The cost of an unorganised queue
CausesBottlenecksCongestionLong waits
Leads toLow satisfactionWeaker brand imageWalk-offs
The fix: ZAPIO QUEUEAn organised flow from arrival to service
More than a queue tool
A Smarter Way to Manage Queues and Improve Customer Experience
ZAPIO QUEUE® goes beyond a standard queue tool, with analytics on both customer and staff performance. ZAPIO QUEUE® queue management system features:
A non-linear queue
Customers wait comfortably, or actively somewhere else.
Flexible flow control
Direct customers wherever you need them.
Back-office monitoring
See front-office activity in real time.
Reporting
Find pain points and opportunities to improve.
Analytics on customers and staff
Customers servedToday
Staff performance
Counter 1
Counter 3
Counter 5
Solutions
The Main Features of Queue Management System
Every part of the customer journey, from arrival to service.
Arrive
Take a ticket
Wait your way
Get called
Served
Concierge.
Optional mobile staff who check in and serve customers with special needs.
Virtual Caller.
A web-based staff module to call, recall and transfer customers.
Multimedia Display.
Shows queue status and calls customers, and can also run digital signage.
Dashboard Monitoring.
A live view of the front office, with SLA-based alerts.
Centralised Reporting.
Real-time statistics and KPI reports.
Multi-Display Media Player.
Syncs customisable content across screens, with optional advertising revenue.
Personalised Custom Design.
Customer-facing screens matched to your corporate branding, built in-house.
Add-ons
The Additional Features of Queue Management System
Add the modules you need, when you need them.
SMS Notifications.
Customers are alerted when their turn is near, so they can wait actively.
Report Email Scheduler.
Scheduled reports sent straight to your inbox.
Customer Feedback Solutions.
The optional SMARTFEEDBACK™ module collects survey data from your customers. Customer feedback system
Appointment Booking System.
An optional module for pre-booking visits and allocating staff.
Benefits
The Key Benefits of Queue Management System
- 01
Streamlined customer flow on premises
- 02
High customer satisfaction
- 03
Cross-selling opportunities through digital advertising
- 04
Measurable service performance using KPIs
- 05
Easier identification of improvement areas through centralised reporting
- 06
Stronger corporate image through better customer experience
Industries
Queue Management System is Suitable For
Banks & Financial Institutions
Public Service Institutions
Government Institutions
Healthcare Centres
Embassies
Education Centres
Insurance
Service providers
Agencies
Your Industry
Discover more
Find all ZapioVMS features on zapiovms.com
This page covers queue management. ZAPIO QUEUE is part of the ZapioVMS family. Visit the ZapioVMS website for the complete feature list, integrations, plans and product updates.
Ticketing kioskVirtual callerMultimedia displayConciergeSMS notificationsLive dashboardKPI reportsEmail schedulerAppointment bookingCustomer feedbackDigital signageVisitor check-in
Ready to simplify your queue? Start your free trial today, or book a demo with our team.
FAQ
Queue management questions
Have another question? Call our UAE HQ on 02 553 7060 or send a message.
What is a queue management system?
A system that organises how customers wait and get served. Customers take a ticket at a kiosk, wait comfortably or actively, and are called to the right counter when it is their turn.
Can customers wait somewhere else instead of standing in line?
Yes. The non-linear queue lets customers wait comfortably or actively, and SMS notifications tell them when their turn is near.
Can the screens match our brand?
Yes. Customer-facing screens are designed in-house to match your corporate branding, and the displays can run digital signage and advertising too.
What reports do I get?
Real-time statistics and KPI reports through centralised reporting, a live dashboard with SLA-based alerts, and scheduled reports by email.
Which businesses is it suitable for?
Banks and financial institutions, public service and government institutions, healthcare centres, embassies, education centres, insurance, service providers, agencies, and your industry too.
Looking for a trusted queue management system in Dubai? You've found us!
Have a project in mind? Let's talk
Get an obligation-free quote tailored to your needs, or book your one-on-one chat with one of our digital strategists to develop ideas that meet your business goals. Our easy, hassle-free, guided process will hold your hand every step of the way. We advise all costs upfront so there's no nasty surprises.